Refund & Cancellation Policy

1 General Policy

All transactions processed via our payment gateway are considered final unless specifically mentioned under refund-eligible services or conditions. We encourage users to double-check transaction details before confirmation.

2 Refund Eligibility

Refunds may be processed under the following conditions:

• Duplicate or excess payments
• Failed or incomplete transactions (amount debited but not credited)
• Cancellations initiated as per service-specific refund timelines

3 Refund Request Procedure

To request a refund, the user must:

• Email us at prernasocialfoundation@gmail.com
• Mention: Name, transaction ID, amount, and reason
• Submit the request within 7 days of the transaction

We reserve the right to reject refund requests beyond this period or due to reasons not supported by evidence.

4 Refund Processing Time

• Refunds will be processed within 7–10 business days
• Refunds will be made to the original mode of payment only
• Processing time may vary depending on banking/UPI partners

5 Cancellation Policy

• Once a payment is successfully processed, it cannot be cancelled from our end
• Service-specific cancellations (if allowed) must be handled by the service provider directly
• Any cancellation charges levied by the bank/payment partner are non-refundable

6 Chargebacks

In the case of a disputed transaction or chargeback raised by the customer, we reserve the right to:

• Block future transactions from that user
• Investigate and respond through the proper banking channels
• Take legal recourse if fraudulent claims are identified

7 Contact for Refund Queries